About us

Our History

Chartwell is one of the largest and most clinically advanced health-system based providers of home infusion therapy and specialty pharmacy services in the United States. We are a Limited Partnership between the UPMC, Butler Health System, Heritage Valley Health System and Washington Health System.

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Our Staff

Chartwell employs more than 300 highly-skilled clinical and supportive professionals including nurses, pharmacists, reimbursement experts and customer service specialists who are committed to providing the highest level of service possible.

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Our Commitment

Working in partnership with local physicians, hospitals and nursing agencies, our clinical staff is dedicated to making sure each patient experiences a positive, successful therapy outcome in the comfort of their own home.


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Mission and Vision

Maximizing the quality of life and dignity of our patients

Chartwell is dedicated to maximizing the quality of life and dignity of the patients and clients we serve. Our Core Values define our business culture where the contributions of every individual are recognized and rewarded in pursuit of a shared vision.

Our Core Values

The culture of Chartwell is based on a set of 10 core values, which emphasize business integrity, individual empowerment and accountability. These values are based in the spirit of local management autonomy and entrepreneurship. All Chartwell managers have pledged to embrace the core values by working to ensure their employees observe and practice them.

Integrity

Integrity

We conduct all our business with the highest level of honesty, fairness, dependability and ethical standards.

Customer-Focused

Customer-Focused

We exist only if we satisfy our customers. We identify, understand, anticipate and respond to customer needs. We treat our customers with respect and sensitivity.

High value patient care

We provide excellent patient care by understanding, communicating and meeting the diverse needs of our patients, their personal care providers and insurers.

 

Partnership

Partnership

We work with hospitals, providers, payers, suppliers and others according to principles of partnership, seeking win-win solutions in all our interactions.

Talented and Motivated People

Talented and Motivated People

We recruit, train, develop, challenge, recognize and reward professionals who strive for excellence. We support the initiative and empowerment of each Chartwell team member.

Results Driven

Results-Driven

We value people that set goals and produce results. We focus on strong financial and operational performance and positive outcomes.

 

Teamwork

Teamwork

We achieve our goals and objectives by working together. We treat each other with respect and cooperation in an environment of trust. We recognize that diversity and open communication are essential to achieve the best results.

Communication

Communication

We communicate in an open, honest and timely manner. We insist on accessibility, listening, constructive feedback and sharing of information to ensure understanding and an appropriate response.

Innovation and Change

Innovation and Change

We embrace innovation and change as vital elements for continuous improvement, growth, diversification and financial success.

 

Leadership

Leadership

We maintain an industry leadership position through innovative strategic initiatives, high value clinical practices and the superior performance of each Chartwell team member.