News

Putting Patients
in Control

While operations and offerings at Chartwell Pennsylvania, LP, are expanding, an extremely high patient-satisfaction score remains constant. For President Kathie Patrick, the positive response...

O Magazine
September 2018

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ACHC Accreditation Distinction in Oncology

Chartwell is accredited by Accreditation Commission for Health Care for compliance with a comprehensive set of standards and has achieved Distinction in Oncology.

Chartwell PA
February 5, 2018

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Chartwell Partners with Health Services Pharmacy

Chartwell Pennsylvania, LP is pleased to announce its most recent partnership with the UPMC Susquehanna’s home infusion pharmacy, Health Services Pharmacy.
Chartwell PA
February 5, 2018

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Chartwell Earns URAC Accreditation

Chartwell Pennsylvania, LP Earns URAC Accreditation in Specialty Pharmacy. The designation demonstrates the highest level of commitment to quality healthcare.
Chartwell PA
June 20, 2018

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Specialty drug use, UPMC fuel Chartwell growth

As home infusion and specialty pharmacy provider Chartwell has grown to become a billion dollar company, CEO Kathleen Patrick said she is proudest that the company continues to satisfy...
Pittsburgh Business Times
June 29, 2018
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Partnership for Life
Getting Patients Home

Chartwell PA, a home-infusion/specialty drug alliance between five health systems, is shortening the length of patient hospital stays. It's also among the region's fastest-growing companies.

Pittsburgh Business Times
August 25, 2017

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Mission and Vision

Maximizing the quality of life and dignity of our patients

Chartwell is dedicated to maximizing the quality of life and dignity of the patients and clients we serve. Our Core Values define our business culture where the contributions of every individual are recognized and rewarded in pursuit of a shared vision.

Our Core Values

The culture of Chartwell is based on a set of 10 core values, which emphasize business integrity, individual empowerment and accountability. These values are based in the spirit of local management autonomy and entrepreneurship. All Chartwell managers have pledged to embrace the core values by working to ensure their employees observe and practice them.

Integrity

Integrity

We conduct all our business with the highest level of honesty, fairness, dependability and ethical standards.

Customer-Focused

Customer-Focused

We exist only if we satisfy our customers. We identify, understand, anticipate and respond to customer needs. We treat our customers with respect and sensitivity.

High value patient care

We provide excellent patient care by understanding, communicating and meeting the diverse needs of our patients, their personal care providers and insurers.

 

Partnership

Partnership

We work with hospitals, providers, payers, suppliers and others according to principles of partnership, seeking win-win solutions in all our interactions.

Talented and Motivated People

Talented and Motivated People

We recruit, train, develop, challenge, recognize and reward professionals who strive for excellence. We support the initiative and empowerment of each Chartwell team member.

Results Driven

Results-Driven

We value people that set goals and produce results. We focus on strong financial and operational performance and positive outcomes.

 

Teamwork

Teamwork

We achieve our goals and objectives by working together. We treat each other with respect and cooperation in an environment of trust. We recognize that diversity and open communication are essential to achieve the best results.

Communication

Communication

We communicate in an open, honest and timely manner. We insist on accessibility, listening, constructive feedback and sharing of information to ensure understanding and an appropriate response.

Innovation and Change

Innovation and Change

We embrace innovation and change as vital elements for continuous improvement, growth, diversification and financial success.

 

Leadership

Leadership

We maintain an industry leadership position through innovative strategic initiatives, high value clinical practices and the superior performance of each Chartwell team member.